Once that is done delete the invite and then re-invite that person. If the main account holder doesn't list those 5 options in the app then I'd suggest the add security system process. Dashboard, freed, emergency, devices, and routines. I now have 5 options listed at the bottom of the app. My app was the current version but the interface withing the app was not the current one until I attempted to add device, security system, and then it upgraded the interface. This was the issue I was facing when trying to invite friends and they could not see any of my devices. I am no expert in this, by any means, but did you have the Arlo app for a while? If so your app version may have upgraded but your account may not have, for lack of a better word, migrated to the new interface. What is the correct process to add another user? The current documented process does not work. We've tried the app, Windows and Macbook, so can probably rule out a specific platform with a problem. In the first case (using the app on both my side and my wife's side), the invitation was marked as pending. In cases 2 and 3, I could see that the invite was accepted. Again, I could see nothing appear on my dashboard. Finally, I tried myself - using my other email address as if I were a brand new user, going through the process from scratch on my Macbook's Safari browser. Again there were no devices on her dashboard (browser and app).ģ. She used a Chrome browser this time on her Windows laptop and created a fresh new Arlo account from scratch. We tried again, this time using a different email address. At the end of the process, no devices were visible on her dashboard.Ģ. She created an account on her App and followed the link. I used the Grant Access feature, selecting all the devices and base station, and it generated an invitation that was sent to my wife.ġ. I have a base station and three Arlo Pro 2 cameras.Īll I want to do is share these with my wife's account so she can see the footage as well. I am the main account holder for my Arlo secure account. I have seen numerous people posting similar issues but none of the solutions offered really address this problem.
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